Refund Policy

At Smart Path, we strive to provide a seamless and efficient event management experience. However, we understand that situations may arise where you may need a refund. This Refund Policy outlines the conditions under which refunds may be granted and the process for requesting one.

1. Eligibility for Refund
Refunds are granted under the following circumstances:

• Duplicate Payment: If you were mistakenly charged twice for the same service.
• Technical Issues: If our platform experiences a critical failure preventing access to core features.
• Service Not Delivered: If you have paid for a premium feature but it was not activated.
• Subscription Cancellation: If you cancel your subscription within the refund period (see below).

2. Non-Refundable Cases
The following cases do not qualify for a refund:

• Change of mind after purchasing a subscription.
• Failure to use the service during the subscription period.
• Partial use of a monthly or annual plan.
• Cancellation of an active subscription after the refund period.

3. Refund Period
Users can request a refund within:

• 7 days of initial purchase for monthly subscriptions.
• No refunds after the mentioned period unless required by law.

4. Refund Process
To request a refund, follow these steps:

• Contact our support team at support@smartpathpk.com with your subscription details.
• Provide a valid reason for the refund request.
• Allow up to 5-7 business days for processing.

5. Payment Reversal
If your refund request is approved:

• The amount will be credited back to your original payment method.
• Refund processing time may vary based on your bank or payment provider.

6. Cancellations
If you wish to cancel your subscription:

• You can cancel anytime from your account settings.
• No further charges will be made after the current billing cycle.
• Cancellation does not automatically qualify for a refund unless within the refund period.

7. Contact Us
If you have any questions about our refund policy, please contact us:

Email:support@smartpathpk.com
Phone:0320 6832852
Company: Smart Path - Event Management Software